Senior Customer Success Manager (DMV)

MagicSchool(1 month ago)

HybridFull TimeSenior$90,000 - $100,000Revenue

About this role

The Senior Customer Success Manager (DMV) at MagicSchool is responsible for leading strategic partnerships with schools and districts within the region, focusing on driving the adoption of generative AI tools to enhance educational outcomes. This role involves managing a portfolio of high-profile accounts, overseeing onboarding and renewals, creating support materials, and implementing tailored interventions to ensure ongoing engagement. The CSM will also contribute to internal strategy and collaboration while tracking key performance metrics such as revenue retention and churn rate. Ideal candidates will have over 5 years of experience in SaaS Customer Success, preferably with a background in EdTech or education.

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Required Skills

Customer Success
Relationship Management
Onboarding
Training
Engagement Strategies
Data Analysis
Intervention Design
Renewals
Strategic Growth
Communication Skills

+8 more

About MagicSchool

www.magicschool.ai

MagicSchool is a leading AI platform designed specifically for educators, students, and schools, dedicated to amplifying educator impact and unlocking student potential. Trusted by over 6 million users globally, it offers 80+ AI tools that significantly reduce teacher workload, allowing educators to save up to 10 hours a week and combat burnout. MagicSchool transforms the educational experience with resources that empower personalized learning and provide essential training, all while ensuring robust security and data protection for users. With a commitment to innovation in prescriptive analytics and integration with existing learning management systems, MagicSchool is at the forefront of reshaping modern education.