Customer Success Manager (m/w/d)

SoSafe(2 months ago)

HybridFull TimeManager$128,865 - $168,239 (estimated)Customer Success

About this role

A Customer Success Manager at SoSafe is responsible for nurturing client relationships and driving the successful adoption of the company's Human Risk Management solutions. Key tasks include managing contract renewals, conducting business reviews, and providing clients with strategic advice on cybersecurity awareness initiatives. The role requires a customer-centric mindset, excellent communication skills in German and English, and experience in a SaaS environment, with a focus on delivering value and facilitating client engagement.

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Required Skills

Kundenbetreuung
Beziehungsaufbau
Vertragsverhandlungen
Kundenberatung
Business-Reviews
Kampagnenverwaltung
Zielverwirklichung
Feedback einbringen
Stakeholder-Management
SaaS-Erfahrung

+7 more

About SoSafe

sosafe-awareness.com

SoSafe is a leading provider of cybersecurity awareness training and human risk management solutions, focused on empowering employees to recognize and respond to security threats. The platform uses behavioral science and innovative learning methods to engage users, enhance their skills, and transform organizational security culture. Trusted by over 5,500 brands worldwide, SoSafe combines personalized training, phishing simulations, and AI-powered tools to effectively reduce human risk in real-time. With a commitment to continuous improvement, the company helps organizations build resilience against cybersecurity threats through a user-friendly and scalable approach.