Customer Success Manager

Humata Health(1 month ago)

HybridFull TimeManager$95,293 - $125,951 (estimated)Customer Success

About this role

A Customer Success Manager at Humata Health Inc. is responsible for managing customer relationships and ensuring satisfaction throughout the customer lifecycle in the healthcare sector. This role includes guiding clients post-implementation, developing tailored success plans, collaborating with internal teams, and tracking performance metrics to drive adoption and retention. The CSM acts as both an advisor and a solution engineer, leveraging expertise in healthcare operations and data analytics to enhance value and insights for stakeholders.

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Required Skills

Customer Relationship Management
Project Direction
Risk Escalation
Stakeholder Influence
Customer Lifecycle Oversight
Consultant Role
Solution Engineering
Success Plan Development
Internal Team Collaboration
Performance Tracking

+20 more

Qualifications

Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.

About Humata Health

humatahealth.com

Humata Health is a healthcare technology company focused on automating the prior authorization process for providers and payers through advanced artificial intelligence and generative AI. Their solutions aim to streamline the submission and review of medical requests, significantly reducing administrative burdens while enhancing patient care. Backed by a consortium of strategic healthcare investors, Humata Health leverages unique technology to facilitate touchless authorizations, ensuring quick and efficient access to necessary medical services. The company is passionate about improving the healthcare experience by transforming complex authorization processes into seamless operations for both providers and payers.