Customer Success Manager

Spinnaker Support(27 days ago)

HybridFull TimeSenior$118,613 - $159,452 (estimated)Customer Success

About this role

Spinnaker Support is hiring a Customer Success Manager in Australia to support enterprise and strategic accounts, ensuring customers realize the full value of the company’s services and driving retention and growth. The role reports to the Sr. Director of Customer Success and serves as a trusted advisor for high-value customers. This position is part of Spinnaker’s global services organization focused on long-term partnerships with major enterprise clients. The role is hybrid with regular team cadence in-office days and occasional customer travel.

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Required Skills

Account Management
Success Planning
Customer Advocacy
Relationship Building
Escalation Management
Executive Engagement
Cross-Functional
CRM Management
Process Improvement
Renewal Management

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About Spinnaker Support

spinnakersupport.com

Spinnaker Support is a global provider of enterprise software third‑party support and managed services for organizations running Oracle, SAP, Salesforce and Microsoft applications. They specialize in long‑term maintenance for suites like Oracle E‑Business Suite, JD Edwards, Siebel and Oracle Database, offering an alternative to vendor maintenance. Spinnaker helps customers extend the life of legacy systems, reduce support costs and complexity, and supports upgrades, patches and incident resolution. Their services are delivered via flexible engagement models with global coverage to meet enterprise SLAs.