Customer Success Manager

9amHealth(25 days ago)

HybridFull TimeManager$102,938 - $135,560 (estimated)Commercial

About this role

A Customer Success Manager at 9amHealth is responsible for managing a portfolio of clients post-sale, focusing on successful implementation and adoption of cardiometabolic health solutions. The role involves building relationships with key stakeholders, driving client satisfaction, and identifying opportunities for account growth through upselling and cross-selling. The CSM acts as a liaison among cross-functional teams, ensuring clients are informed and supported while utilizing data to optimize performance and demonstrate the impact of 9amHealth's offerings.

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Required Skills

Client Retention
Client Satisfaction
Strategic Account Management
Client Advocacy
Business Reviews
Performance Data
Client Satisfaction Metrics
Onboarding
Implementation
Virtual Care Programs

+23 more

Qualifications

Bachelor's degree

About 9amHealth

join9am.com

9amHealth is a healthcare provider focused on simplifying whole body health, specializing in weight management, diabetes care, and heart health. They offer personalized care plans combined with access to specialists, prescription medications, and lifestyle adjustments, ensuring comprehensive support for patients. Their approach emphasizes holistic care while providing the necessary tools and resources to improve health outcomes. With a team of experts in obesity, nutrition, and behavioral health, 9amHealth aims to empower individuals to take charge of their health in a connected and supportive environment.