Customer Success Manager
Codal(1 year ago)
About this role
Codal is seeking a proactive, personable Customer Service Specialist to join its Managed Services team as the primary point of contact for managed clients. The role focuses on facilitating smooth communication between clients and internal teams to ensure a high-quality ongoing service experience. It is based in Chicago with hybrid in-person collaboration and sprint-planning days.
Required Skills
- Customer Support
- Client Communication
- Client Onboarding
- Issue Tracking
- Escalation Management
- Project Coordination
- Troubleshooting
- Documentation
- KPI Reporting
- Jira
+2 more
About Codal
codal.jobsCodal is a digital product agency that designs and builds scalable web and mobile solutions for businesses around the world. They combine user‑centered UX/UI design with software engineering, product strategy, e‑commerce and enterprise integrations, plus QA and optimization to deliver measurable business outcomes. Companies partner with Codal for end‑to‑end product delivery and ongoing support to accelerate digital transformation and growth.
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