Customer Success Specialist
Compass(7 days ago)
About this role
A Customer Success Specialist (Agent Experience Manager) at Compass is the first point of contact for new agents in the Newport Beach office and serves as their ongoing account manager. The role focuses on onboarding and training agents on Compass tools and programs while providing marketing support and coordinating with internal teams. It emphasizes delivering a high-touch, in-office customer experience that helps agents grow their businesses.
Required Skills
- Customer Service
- Training
- Marketing Support
- Account Management
- Onboarding
- Zendesk
- Salesforce
- Confluence
- Communication
- Problem Solving
+3 more
About Compass
compass.comCompass is a real estate technology company and brokerage that helps people buy, sell, and rent homes and apartments by connecting them with local agents. It combines a network of local real estate professionals with proprietary search, marketing, pricing, and data tools to streamline listings, property discovery, and transactions. Operating across dozens of U.S. markets, Compass emphasizes tech-enabled service and agent support to make property moves faster, more informed, and more efficient.
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