Customer Success Manager

Vectra(1 month ago)

HybridFull TimeManager$136,649 - $177,878 (estimated)Customer Success

About this role

The Customer Success Manager – Europe at Vectra will manage and expand strategic customer relationships to ensure customers achieve their business goals using Vectra’s AI-driven security platform. The role serves as a trusted advisor across IT and security stakeholders, owning the full customer lifecycle from onboarding through renewal and expansion. The position collaborates cross-functionally with Support, Product, and Engineering to drive adoption, provide feedback, and enhance product value while applying cybersecurity expertise to customer strategies.

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Required Skills

Relationship Management
Onboarding
Training
Stakeholder Engagement
Success Planning
Executive Reviews
Customer Health
Integration
Renewal Management
Risk Mitigation

+7 more

About Vectra

vectra.ai

Vectra AI is a cybersecurity company that uses artificial intelligence to detect, investigate, and stop active cyberattacks across network, cloud, and identity environments. Its platform analyzes network traffic and identity signals to surface attacker behaviors, prioritize threats with risk scores, and provide contextual, actionable investigations for security teams. Vectra integrates with SIEM, SOAR, and other security tools to reduce alert noise, accelerate response, and protect modern hybrid and multi-cloud infrastructures.