Customer Success Manager
SmartBear(19 days ago)
About this role
SmartBear is a software company that provides tools to improve software quality and testing used by millions of developers worldwide. The Customer Success Manager role focuses on stewarding enterprise customer relationships and ensuring strategic alignment between SmartBear solutions and customer business outcomes.
Required Skills
- Relationship Management
- Account Management
- Stakeholder Engagement
- Renewals
- Upselling
- Usage Analytics
- Communication
- Problem Solving
- Product Knowledge
- Onboarding
About SmartBear
smartbear.comSmartBear provides testing, API and developer tooling that helps teams build, test, monitor, and deliver higher‑quality software. Its product suite includes automated functional and UI testing, API design and testing (Swagger/ReadyAPI/SwaggerHub), code review and collaboration tools, and application performance and synthetic monitoring. Development and QA teams use SmartBear to integrate testing and monitoring into CI/CD pipelines, accelerate delivery, and reduce defects.
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