Senior Customer Success Manager
Federato(25 days ago)
About this role
Federato is hiring a senior Customer Success professional to own the entire post-sales experience for enterprise insurance customers, ensuring adoption, renewals, and expansion. The role acts as a trusted advisor, represents customer needs internally, and helps communicate product value to decision makers. The position sits at the intersection of insurance domain expertise and SaaS product delivery, supporting customers to achieve business outcomes while driving company growth.
Required Skills
- Customer Success
- Onboarding
- Implementation
- Renewals
- Upsells
- Account Management
- Cross-Functional
- Product Expertise
- Stakeholder Management
- Data Analysis
+10 more
Qualifications
- 7+ Years Experience In P&C Or Specialty Insurance
- Degree In Business
- Degree In Risk Management
- Degree In Communications
- Degree In Marketing
About Federato
federato.aiFederato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.