Customer Success Manager
Wiley(2 months ago)
About this role
The Customer Success Manager at Wiley supports adoption and growth of Wiley’s digital learning solutions by serving as a primary customer advisor and partner for educators and institutional stakeholders. Based in Cary, NC, this role focuses on delivering guidance, onboarding, and support to maximize digital usage, retention, and expansion. The role contributes to Wiley’s mission to unlock human potential through educational technology.
Required Skills
- Digital Implementation
- Account Retention
- Training
- LMS Integration
- Salesforce
- Communication
- Presentation
- Data Analysis
- Time Management
Qualifications
- Undergraduate Degree
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