Customer Success Manager
Drone Sense(21 days ago)
About this role
A Customer Success Manager at DroneSense serves as a trusted advisor for public safety agencies, focused on customer retention, long-term account growth, and successful adoption of drone software solutions. The role requires deep operational and regulatory knowledge of public safety UAS programs and FAA frameworks to support deployment and expansion of DroneSense offerings.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Training
- Regulatory Knowledge
- UAS Operations
- DFR Operations
- FAA Regulations
- BVLOS
- CRM
+3 more
Qualifications
- Bachelor's Degree
- FAA Part 107
About Drone Sense
dronesense.comDroneSense is a drone management and collaboration platform relied on by public safety organizations around the world. It centralizes flight planning, fleet management, live video sharing, mission coordination, and airspace/compliance tools to give incident commanders real‑time situational awareness. The platform supports multi‑vendor aircraft and captures operational data for recordkeeping, analytics, and post‑incident review. DroneSense is designed to improve safety, efficiency, and accountability for emergency response and other public safety missions.
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