Customer Success Manager

Elite Technology(1 month ago)

RemoteFull TimeSenior$134,556 - $180,279 (estimated)Customer Success

About this role

The Customer Success Manager at Elite ensures customers realize the full value of Elite’s cloud-native SaaS platform for law firm financial and operational workflows. The role focuses on enabling customer success through education, strategic engagement, and partnership with internal teams to support long-term retention and growth. This is a remote position based in the UK time zone and supports enterprise-level customers.

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Required Skills

Product Adoption
Value Realization
Account Management
Relationship Building
Customer Training
Enablement
Retention
Expansion
Risk Management
Cross-Functional Collaboration

+5 more

Qualifications

Bachelor's Degree in Communications or Business Administration

About Elite Technology

elite.com

Elite is a legal technology company that provides integrated software and services for law firms. Its offerings focus on law‑firm financial and practice management—billing, accounting, reporting and analytics—to help firms streamline operations, improve productivity, and support growth. Positioned as a market‑leading provider of law‑firm financial solutions, Elite serves firms seeking robust, data‑driven tools to professionalize back‑office workflows and decision‑making.