Senior Customer Success Manager
Knak
About this role
Knak is seeking a Customer Success Manager to represent their enterprise email and landing page SaaS to customers and ensure long-term value realization. The role is customer-facing and focuses on driving account health, adoption, and expansion while partnering closely with customers and internal teams. It emphasizes working within a mission-driven, fast-paced SaaS environment.
Skills
About Knak
knak.comKnak is a no-code marketing content platform that lets marketing teams quickly create, test, and publish on-brand emails and landing pages without developer help. It provides drag-and-drop builders, reusable templates, and governance controls that integrate natively with major marketing automation and CRM platforms (e.g., Marketo, Pardot, Eloqua, Salesforce Marketing Cloud). The product is designed to speed campaign production, enforce brand and compliance standards, and improve collaboration between marketing and operations. Enterprises use Knak to reduce reliance on engineering, shorten time-to-market for campaigns, and scale creative production.
Recent company news
Ottawa Business JournalPeople on the move: David Hodgins heads to Knak and Heidi Hauver joins Ranovus
3 weeks ago
The Globe and MailRanking Canada’s Top Growing Companies of 2025
Sep 26, 2025
PR NewswireKnak Raises $25 Million Series A Round to Meet Rising Demand for Codeless Campaign Creation
Nov 10, 2021
Ottawa Business JournalHere are the 2026 Fastest Growing Companies
1 month ago
BetaKitKnak nabs $31 million CAD to market its drag-and-drop, no code platform
Nov 10, 2021
About Knak
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Knak.
Salary
$94k – $125k
per year
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