Senior Customer Success Manager
Knak(13 days ago)
About this role
Knak is seeking a Customer Success Manager to represent their enterprise email and landing page SaaS to customers and ensure long-term value realization. The role is customer-facing and focuses on driving account health, adoption, and expansion while partnering closely with customers and internal teams. It emphasizes working within a mission-driven, fast-paced SaaS environment.
Required Skills
- Customer Success
- Account Planning
- Relationship Building
- Data Analysis
- Presentation Skills
- Product Adoption
- Renewal Management
- Upselling
- Training
- Stakeholder Management
+2 more
About Knak
knak.comKnak is a no-code marketing content platform that lets marketing teams quickly create, test, and publish on-brand emails and landing pages without developer help. It provides drag-and-drop builders, reusable templates, and governance controls that integrate natively with major marketing automation and CRM platforms (e.g., Marketo, Pardot, Eloqua, Salesforce Marketing Cloud). The product is designed to speed campaign production, enforce brand and compliance standards, and improve collaboration between marketing and operations. Enterprises use Knak to reduce reliance on engineering, shorten time-to-market for campaigns, and scale creative production.