Enterprise Customer Success Manager - Texas

Newsela(28 days ago)

RemoteFull TimeSenior$85,000 - $88,000Customer Success

About this role

The Enterprise Customer Success Manager at Newsela partners with district administrators and internal teams to drive adoption and expansion of Newsela’s K‑12 instructional products across the customer lifecycle. This role supports large enterprise accounts, influences renewal and expansion outcomes, and helps scale Newsela’s mission to bring culturally responsive content to classrooms nationwide. The role operates with significant autonomy and involves cross-functional collaboration with Sales, Marketing, and Support.

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Required Skills

Customer Success
Account Management
Portfolio Management
Data Analysis
Gainsight
Salesforce
Client Retention
Forecasting
Onboarding
Strategic Planning

+4 more

About Newsela

newsela.com

Newsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.