Customer Success Manager
ServiceTitan(1 month ago)
RemoteFull TimeMedior$58,400 - $78,100Customer Success
Apply NowAbout this role
A Customer Success Manager on ServiceTitan’s CSM Team serves as the primary partner for a portfolio of customers, helping them realize business outcomes using the ServiceTitan platform. The role focuses on ensuring customer satisfaction, retention, and revenue growth by aligning product value to customer goals. It requires strong customer empathy and the ability to support customers across their lifecycle.
Required Skills
- Account Management
- Relationship Building
- Customer Training
- Data Analysis
- Project Management
- Communication Skills
- De-Escalation
- Problem Solving
- Renewal Management
- Upselling
+4 more
About ServiceTitan
servicetitan.comOur all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly.
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