Customer Success Manager
InvoiceCloud(11 days ago)
About this role
The Customer Success Manager at InvoiceCloud is a client-facing role focused on building strategic partnerships with a defined group of customers to ensure they realize value from InvoiceCloud’s fintech platform. The role supports long-term client relationships and commercial growth within a fast-growing, award-winning SaaS environment and involves both virtual engagement and periodic onsite meetings.
Required Skills
- Relationship Management
- Client Retention
- Digital Adoption
- Account Management
- Salesforce
- Data Analysis
- Communication
- Time Management
- Upselling
- Troubleshooting
About InvoiceCloud
invoicecloud.netNew Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize software and infrastructure performance. Its suite includes application performance monitoring (APM), infrastructure and Kubernetes monitoring, logs, distributed tracing, browser and synthetic monitoring, and a queryable telemetry store (NRQL) for custom dashboards and analytics. Customers instrument applications with lightweight agents and APIs to collect high‑cardinality metrics, traces, and events, then use unified visualizations, alerts, and dashboards to detect and resolve issues faster. New Relic is used by developers, SREs, and IT teams to gain end-to-end visibility across modern cloud-native, containerized, and serverless environments.