Customer Success Manager - SMB

Deputy(2 days ago)

HybridFull TimeMedior$97,873 - $129,866 (estimated)Customer Success

About this role

Customer Success Manager, SMB at Deputy partners with small business customers to ensure they realize value from Deputy’s workforce management SaaS platform. The role is within a global, remote-first company focused on frontline hourly workers and emphasizes customer advocacy and cross-functional alignment. This position supports scaled engagement and long-term customer relationships across diverse industries.

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Required Skills

Customer Success
Product Adoption
Data Analysis
Retention Management
NPS
CRM
Communication
Presentation Skills
Salesforce
Stakeholder Management

Qualifications

Bachelor's Degree

About Deputy

deputy.com

Deputy is a cloud-based workforce management platform that helps businesses schedule staff, track time, and manage HR for hourly and deskless teams. It provides employee rostering, time & attendance, shift swapping, task management, compliance tools and labor forecasting, all accessible via mobile apps and real‑time communications. Integrations with payroll, HR and accounting systems streamline payroll processing and compliance, while analytics help optimize labor costs and staffing. Deputy serves organizations across retail, hospitality, healthcare and services, from small businesses to enterprises, focusing on simplifying shift work and improving operational efficiency.