Senior Customer Success Manager

MongoDB(1 month ago)

HybridFull TimeSenior$139,858 - $186,717 (estimated)Customer Success

About this role

The Senior Customer Success Manager at MongoDB is responsible for building trusted, strategic relationships with customers to maximize the value of their MongoDB subscriptions and services. The role advocates for customers internally, helps shape product and go-to-market feedback, and supports growth and retention across a portfolio of strategic accounts. This position is based in Dubai and operates within a hybrid working model.

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Required Skills

Customer Success
Account Management
Client Services
Technical Aptitude
Stakeholder Management
Account Planning
Executive Communication
Collaboration
Churn Forecasting
Onboarding

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About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.