Customer Success Manager - Mid Market
Assembled(30 days ago)
About this role
The Mid-Market Customer Success Manager at Assembled is responsible for managing customer relationships, driving business outcomes, and ensuring customer satisfaction. They work closely with stakeholders to maximize value from the platform, promote renewal, and identify growth opportunities, playing a key role in customer retention and expansion.
Required Skills
- Customer Success
- Account Management
- Project Management
- Stakeholder Management
- Business Review
- Customer Support
- Growth Strategy
- Training
- Product Knowledge
- Relationship Building
About Assembled
www.assembled.comAssembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.
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