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Customer Success Manager at NICE - ApplyBlast

Customer Success Manager

NICE

10 days ago

3.8 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role focuses on ensuring the effective deployment of ContactEngine to drive expected business benefits and foster long-term account growth. The position involves collaborating with client stakeholders to understand contract requirements, develop strategic success plans, and identify opportunities for expansion. The ideal candidate will manage client relationships, deliver technical guidance, and conduct quarterly business reviews to demonstrate value and performance metrics.

Responsibilities

Deploy ContactEngine to drive expected client benefits and growth
Develop strategic client success plans and business cases
Coordinate client activities and deliver quarterly business reviews

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.