Customer Success Operations Associate

Figure(1 month ago)

HybridFull TimeMedior$58,000 - $66,000Customer Success

About this role

Figure Markets is hiring a Markets Success Associate to be the first line of support for retail and institutional clients, ensuring excellent customer experiences across onboarding, verification, and platform use. The role partners with product, risk, engineering, and operations teams to surface insights and drive improvements. It emphasizes customer trust, compliance, and delivering technical and educational support for Figure Markets products.

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Required Skills

Client Advocacy
Onboarding
Product Education
Cross-Functional Collaboration
Troubleshooting
Technical Support
Bug Triage
Data Analysis
Documentation
Process Optimization

+4 more

Qualifications

BA/BS (Preferred)

About Figure

figure.com

Figure is America’s #1 non-bank HELOC lender and a financial technology company that specializes in Home Equity Lines of Credit for U.S. homeowners. Its HELOC products are positioned for home renovations, debt consolidation, medical expenses, and other large purchases, and are promoted through a fast, digital application and streamlined underwriting. As a tech-driven alternative to traditional banks, Figure emphasizes online tools, clear pricing, and customer support to help homeowners access their home equity.

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