Customer Success Representative
Hive Health(1 month ago)
About this role
A Customer Success Representative at Hive Health and HPPI is responsible for addressing member inquiries regarding healthcare plans and services via calls and messaging platforms, ensuring a patient-centric approach. The role involves collaborating with various departments to gather feedback and escalate relevant cases, requiring strong communication skills in both English and Filipino. Ideal candidates will have a background in nursing or a medical field, along with experience in customer success or account management.
Required Skills
- Member Support
- Inquiry Resolution
- Stakeholder Feedback
- Customer Success
- Account Management
- Interpersonal Skills
- Verbal Communication
- Written Communication
- Problem Solving
- Flexible Shifts
+1 more
Qualifications
- Bachelor’s Degree preferably in a nursing or medical related field
About Hive Health
ourhivehealth.comHive Health is a digital platform providing accessible and affordable Health Maintenance Organization (HMO) plans tailored specifically for small to medium enterprises (SMEs) in the Philippines. Focused on enhancing employee wellness, the platform offers a comprehensive range of benefits including teleconsultations, mental health services, and various healthcare coverages through an extensive network of accredited hospitals and clinics. With an emphasis on user-friendly technology, Hive Health simplifies health insurance management for both employees and HR teams, promoting a healthier and more productive workplace.