Mid-Market Customer Success Manager
Joist AI(1 month ago)
About this role
A Mid-Market Customer Success Manager at Joist AI is responsible for ensuring customer satisfaction and product adoption within the architecture, engineering, and construction sectors. This role involves onboarding new clients, addressing support inquiries, building long-lasting relationships, and conducting training sessions on product features. The manager will proactively track customer success metrics, gather feedback for product improvements, and leverage generative AI tools to enhance the customer experience.
Required Skills
- Client Onboarding
- Customer Support
- Relationship Management
- Product Knowledge
- Training
- Feedback Loop
- Performance Tracking
- Proactive Outreach
- AEC Experience
- Self-Starter
+11 more
About Joist AI
www.joist.aiJoist AI is a content enablement platform tailored specifically for architecture, engineering, and construction (AEC) firms, facilitating the proposal creation process through innovative AI technology. By streamlining workflow and automating the proposal management, Joist AI allows marketing teams to efficiently respond to RFx requests while enhancing collaboration and content curation. The platform emphasizes productivity, helping teams create high-quality proposals faster and with less effort, ultimately improving win rates and profitability in project pursuits.
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