Analyst, Customer Support

Airwallex(1 month ago)

RemoteFull TimeJunior$54,717 - $73,225 (estimated)Operations

About this role

The Analyst, Customer Support at Airwallex is responsible for assisting small to medium-sized enterprise (SME) customers by addressing their inquiries regarding transactions and accounts through various communication channels, including hotline, live chat, and email. This role involves coordinating with back-office teams for transaction investigations and processing, as well as ensuring effective collaboration with internal teams to provide high-quality service and solutions. Candidates should possess strong communication skills in both English and Mandarin, along with relevant experience in customer service within payment or financial sectors, though fresh graduates are also welcomed.

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Required Skills

Customer Support
Transaction Investigation
Industry Learning
Communication Skills
Independent Teammate
Urgency
Follow Through
Bilingual
Financial Services Experience
Payment Experience

+1 more

Qualifications

Bachelor’s degree or above.

About Airwallex

www.airwallex.com

Airwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.