Customer Success Representative
Smarsh(3 months ago)
About this role
A motivated entry-level Customer Success Representative at Smarsh will be actively involved in building relationships, promoting product adoption, and addressing issues to drive customer success. This role focuses on managing customer interactions to ensure satisfaction and maximum lifetime value from Smarsh's solutions, contributing to the overall goals of the Customer Success team.
Required Skills
- Customer Service
- Relationship Management
- Salesforce
- Problem Solving
- Communication
About Smarsh
smarsh.comSmarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.
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