Digital Support Program Manager

Smarsh(9 days ago)

PortlandOnsiteFull TimeMedior$0 - $0Customer Support

About this role

The Digital Support Program Manager at Smarsh oversees strategies and programs related to knowledge management and online community engagement to improve customer support and self-service experiences. The role focuses on driving operational excellence, fostering a supportive community environment, and ensuring alignment with organizational goals to enhance customer success.

View Original Listing

Required Skills

KCS
Content Management
Community Management
Support Operations
Training
Data Analysis
Knowledge Base
Customer Engagement
Content Optimization
Community Moderation

About Smarsh

smarsh.com

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.

View more jobs at Smarsh →