Customer Success Specialist - B2B SaaS
Poppulo(1 month ago)
About this role
A customer-success focused role at Poppulo responsible for overseeing projects and support for a portfolio of assigned accounts and serving as a primary customer contact. The position works closely with executives and cross-functional teams and has a measurable impact on customer experience and retention. Poppulo emphasizes a values-driven, collaborative culture and encourages applicants from diverse backgrounds to apply.
Required Skills
- Project Management
- Time Management
- Detail Orientation
- Teamwork
- Customer Service
- Account Management
- Client Relations
- Issue Monitoring
- Escalation Management
- Reporting
+10 more
Qualifications
- Bachelor's Degree
- 5+ Years Experience
- Salesforce Experience
About Poppulo
poppulo.comPoppulo is an enterprise communications platform that helps organizations deliver customer and employee messages across email, digital signage, mobile apps and other channels. It offers tools for campaign creation and management, audience targeting and personalization, and analytics to measure reach and engagement. Built for internal communications, marketing and HR teams, Poppulo is designed to improve message consistency and outcomes at scale through omni‑channel delivery and data‑driven insights.
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