Customer Success Specialist I

Palmetto Clean Technology(26 days ago)

RemoteFull TimeJunior$43,056 - $58,465 (estimated)Customer Success

About this role

The Customer Success Specialist I is an entry-level, front-line role supporting solar customers as the primary point of contact for inquiries about system performance, billing, and account support. This remote Philippines-based position focuses on delivering excellent customer experiences, ensuring clear communication, and routing complex issues to escalation teams. The specialist works within established SOPs and SLAs to maintain accurate records and contribute to continuous improvement.

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Required Skills

Inbound Support
Troubleshooting
CRM
Escalation
Documentation
Communication
Empathy
SLA Adherence
Process Compliance
Customer Education

+3 more

About Palmetto Clean Technology

palmetto.com

Palmetto is a consumer-focused clean energy company that helps homeowners save on electricity by designing, financing, and installing residential solar systems, battery storage, and other clean technologies. It provides end-to-end services — site design, permitting, professional installation, monitoring and long‑term system support — plus financing options to make solar affordable. Palmetto also offers a mobile app for energy monitoring, rewards and account management, positioning itself as a trusted partner for customers transitioning to clean energy. The company emphasizes ease, savings, and ongoing service to simplify going solar.