Customer Success Specialist - Product Specialist
SimplePractice(3 days ago)
About this role
SimplePractice is seeking a Customer Success Specialist to support its growing community by providing excellent customer service through various communication channels. The role focuses on onboarding, troubleshooting, and ensuring customer satisfaction, contributing to the company's mission of improving access to healthcare.
Required Skills
- Customer Support
- Zendesk
- Troubleshooting
- Communication
- Problem Solving
- Time Management
- Team Collaboration
- Google Workspace
- SAAS
- Onboarding
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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