Customer Onboarding & Success Specialist
Malt(5 days ago)
About this role
A Customer Onboarding & Success Specialist at Malt supports customer onboarding and the ongoing success of projects on Malt’s freelance marketplace. Based in Berlin, the role sits within the Customer Success team and focuses on enabling strong client–freelancer engagements through collaboration with internal stakeholders.
Required Skills
- Client Onboarding
- Freelancer Onboarding
- Client Relations
- Project Management
- Process Management
- PO Management
- Billing
- Contract Management
- Conflict Resolution
- Process Optimization
+10 more
About Malt
malt.comMalt is a European freelance marketplace that connects companies with independent tech, design, marketing and consulting professionals. The platform offers searchable freelancer profiles, matching tools, secure contracts and payments, and invoicing to simplify project-based engagements. Malt emphasizes quality and trust through verified work histories, client reviews, and support for legal/compliance and billing across multiple European markets. Companies use Malt to scale teams flexibly with vetted independent talent.
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