Customer Success Team Lead (Commercial) (app deadline 1/28)

Klaviyo(1 month ago)

HybridFull TimeManager$94,000 - $141,000Customer Success

About this role

The Team Lead, Customer Success at Klaviyo is a player‑coach role promoted from an experienced Customer Success Manager. The role balances hands‑on account management with leadership and operational support for the Customer Success team, helping drive adoption, retention, and growth. The lead also mentors teammates, improves internal documentation, and provides coverage during manager absences.

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Required Skills

Customer Success
Account Management
Product Knowledge
Project Management
Team Leadership
Mentorship
Documentation
Call Coaching
Presentation
Communication

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.

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