Manager, Customer Success
GlossGenius(1 day ago)
About this role
The Manager of Customer Success at GlossGenius leads a team of Onboarding Specialists responsible for transitioning high-revenue customers onto the platform and shaping the post-sales customer journey. This player-coach role combines hands-on execution with strategic ownership of customer engagement, expansion, and retention and reports to the Director of Revenue Operations in NYC.
Required Skills
- Customer Success
- Onboarding
- Team Leadership
- Data Migration
- Product Enablement
- Account Management
- CRM
- Analytics
- Strategic Planning
- Relationship Management
About GlossGenius
glossgenius.comGlossGenius is an all‑in‑one booking, payments, and POS platform designed for beauty and wellness professionals. It combines online scheduling, client management, payment processing, point‑of‑sale, and business analytics and marketing tools to help salons, spas, and independent stylists drive bookings and grow revenue. Founded in 2016 by Danielle Cohen‑Shohet, GlossGenius emphasizes a stylish, mobile‑first experience and integrated payments to simplify day‑to‑day operations and the client experience.
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