Manager, Customer Success
GlossGenius
About this role
The Manager of Customer Success at GlossGenius leads a team of Onboarding Specialists responsible for transitioning high-revenue customers onto the platform and shaping the post-sales customer journey. This player-coach role combines hands-on execution with strategic ownership of customer engagement, expansion, and retention and reports to the Director of Revenue Operations in NYC.
Skills
About GlossGenius
glossgenius.comGlossGenius is an all‑in‑one booking, payments, and POS platform designed for beauty and wellness professionals. It combines online scheduling, client management, payment processing, point‑of‑sale, and business analytics and marketing tools to help salons, spas, and independent stylists drive bookings and grow revenue. Founded in 2016 by Danielle Cohen‑Shohet, GlossGenius emphasizes a stylish, mobile‑first experience and integrated payments to simplify day‑to‑day operations and the client experience.
Recent company news
Built InGlossGenius Careers, Perks + Culture
1 week ago
Fast CompanyBest Workplaces for Innovators 2025: Midsize companies
Sep 9, 2025
TechCrunchGlossGenius raises $28M to expand its bookings and payments platform for beauty businesses
Jul 27, 2023
The SaaS NewsGlossGenius Raises $16.4 Million in Series A
Nov 18, 2021
AlleyWatchGlossGenius Raises Another $28M for its All-in-One Business Management Platform for Beauty and Wellness Businesses
Aug 4, 2023
About GlossGenius
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for GlossGenius.
Salary
$145k – $170k
per year
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