Customer Support Analyst II

GHX(12 days ago)

Hyderabad, Telangana, IndiaOnsiteFull TimeMedior$69,984 - $94,750 (estimated)Customer Support

About this role

A Customer Support Analyst Level II at GHX supports customers of the company’s healthcare-focused B2B exchange platform by developing strong product and system knowledge. The role focuses on using GHX tools and knowledge resources to help customers interact with and troubleshoot the platform while contributing to support documentation. It operates within the Customer Support Center to advance GHX’s mission of automating and improving healthcare supply chain processes.

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Required Skills

Customer Support
Troubleshooting
EDI-X12
Salesforce
Knowledge Base
Collaboration
Mentoring
Problem Solving
Communication
B2B Exchange

Qualifications

Graduate

About GHX

ghx.com

GHX (Global Healthcare Exchange) provides healthcare supply chain, data, and technology solutions to providers, suppliers, and government organizations worldwide. Its cloud platform automates procure-to-pay and order-to-cash workflows, centralizes master data (Unified Data Core), manages UDI and pricing alignment, and streamlines materials, inventory, and logistics. GHX also delivers analytics and business intelligence to increase visibility, improve decision-making, and drive operational efficiency and cost reduction across the healthcare supply chain. Customers rely on its industry-specific integrations, data normalization, and networked services to reduce manual processes and improve supply chain performance.