Customer Support Analyst
Klue(1 month ago)
About this role
The Customer Support Analyst at Klue is responsible for enhancing the performance of the Intercom Fin AI agent by managing its training and accuracy to ensure it handles the majority of inbound support inquiries effectively. This role involves collaborating with Customer Success, Product, Engineering, and AI Ops to optimize response quality, eliminate repetitive tasks, and address complex support issues when necessary. Additionally, the analyst will maintain the knowledge base, gather insights for continuous improvement, and implement AI-driven support practices in a fast-paced environment.
Required Skills
- AI Agent Ownership
- Agent Training
- Coaching
- Knowledge Management
- Content Management
- Technical Support
- Product Collaboration
- Engineering Collaboration
- Feedback Loops
- Continuous Improvement
+11 more
About Klue
klue.comKlue is a competitive enablement platform designed to help businesses gain insights into their competitive landscape. By leveraging market intelligence, Klue empowers organizations to streamline their product positioning and enhance sales effectiveness. The platform offers tools for gathering and sharing competitive data, making it easier for teams to collaborate and respond proactively to market changes. Klue's mission is to turn competitive information into actionable insights that drive business success.
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