AI Conversation Designer
Intercom(15 days ago)
About this role
An AI Conversation Designer at Intercom is a Support-team role focused on overseeing and advancing the performance of Intercom’s Fin AI agent to enhance customer experience. The position partners closely with Customer Support, GTM, and R&D and reports to Ruth O’Brien. It sits within Intercom, an AI customer service company trusted by thousands of businesses.
Required Skills
- Conversation Design
- Prompt Engineering
- Data Analysis
- Bot Management
- Automation
- Prototyping
- Stakeholder Management
- Communication
- Customer Support
- AI Implementation
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.