Customer Support Analyst
Actionstep
About this role
Actionstep is a growing SaaS company specializing in Legal Practice Management software, with a global team dedicated to helping lawyers run successful practices. They are looking for a Customer Support Analyst to manage and resolve customer tickets, provide technical support, and contribute to team knowledge.
Skills
About Actionstep
actionstep.comActionstep is a comprehensive legal management software designed to empower law firms with enhanced control over their operations and client interactions. By streamlining legal workflows, it enables firms to improve productivity and provide exceptional client experiences. Actionstep's platform incorporates features for case management, time tracking, billing, and reporting, making it an ideal solution for legal professionals looking to optimize their practice. With a focus on customizable workflows and seamless integration, Actionstep is dedicated to helping firms achieve greater efficiency and success.
Recent company news
Artificial LawyerThirdfort + Actionstep Partner for Law Firm AML
Jun 16, 2025
LawSitesMidsized Law Firms Increasingly See AI and Interconnected Technology as Critical for Future Success, New Survey Finds | LawSites
Apr 23, 2025
Above the LawPractice Management Platform Introduces AI Tool To Streamline Support
Jul 3, 2025
Today's Wills and ProbateActionstep expands UK team and signals ‘deep connection’ to legal sector
Apr 29, 2025
PE HubSerent Capital-backed Actionstep buys legal tech company Soluno
Sep 25, 2023
About Actionstep
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Actionstep.
Salary
$50k – $70k
per year