Technical Support Analyst

Rain(1 month ago)

RemoteFull TimeSenior$151,958 - $202,267 (estimated)Customer

About this role

A Technical Support Analyst at Rain is responsible for troubleshooting and resolving advanced technical issues related to the company’s platform, APIs, and integrations. The role involves analyzing data, collaborating with product and engineering teams, and ensuring seamless user experiences while maintaining internal SLAs and quality standards. Additionally, the analyst will document processes, track trends for continuous improvement, and support new features and updates within Rain’s financial infrastructure. Candidates should have over three years of relevant experience in fintech or SaaS, strong problem-solving skills, and familiarity with tools like Zendesk and Jira.

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Required Skills

Technical Support
Troubleshooting
APIs
Data Analysis
Problem-Solving
Documentation
Incident Management
Customer Support
Collaboration
Continuous Learning

+6 more

About Rain

www.rain.xyz

Rain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.