Customer Support Associate (Remote, U.S.)

Wagmo(1 month ago)

RemoteFull TimeJunior$50,142 - $67,454 (estimated)Customer Operations

About this role

The Customer Support Associate at Wagmo is responsible for delivering exceptional customer experiences as the first point of contact for members, providing support via phone, email, live chat, and SMS. This role involves problem-solving technical issues, empathetically handling escalations related to insurance and claims, and collaborating with the Claims team to keep customers informed. The associate will also play a key role in optimizing support processes and maintaining high-quality service as the company grows, with a focus on continuous improvement in customer support.

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Required Skills

Customer Support
Problem-Solving
Technical Documentation
Customer Escalation
Feedback Collection
Collaboration
Process Improvement
Zendesk
Communication Skills
Adaptability

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About Wagmo

wagmo.io

Wagmo is an innovative provider of affordable pet insurance and wellness plans designed to meet the needs of pet parents without breaking the bank. They go beyond typical coverage by offering support for both routine care and unexpected emergencies, ensuring comprehensive protection for pets. Wagmo aims to empower responsible pet ownership through their tailored plans, exceptional customer service, and a strong commitment to the total wellness of pets.