Customer Support Associate (Remote, U.S.)

The Customer Support Associate at Wagmo is responsible for delivering exceptional customer experiences as the first point of contact for members, providing support via phone, email, live chat, and SMS. This role involves problem-solving technical issues, empathetically handling escalations related to insurance and claims, and collaborating with the Claims team to keep customers informed. The associate will also play a key role in optimizing support processes and maintaining high-quality service as the company grows, with a focus on continuous improvement in customer support.