Customer Support Engineer - PWD/PCD
CloudWalk(1 month ago)
About this role
This role is a customer-facing position at CloudWalk focused on supporting users of its payment solutions. The professional will handle inquiries across multiple channels and work closely with AI-driven tools to enhance service. The position sits within a tech-forward, remote environment with opportunities for learning and growth.
Required Skills
- Customer Support
- Technical Troubleshooting
- Customer Retention
- Customer Satisfaction
- Communication Skills
- Customer Experience
- Analytical Skills
- Problem Solving
- Ownership Mindset
- Attention To Detail
+8 more
About CloudWalk
cloudwalk.ioCloudWalk is a payments infrastructure company on a mission to build the best payment network on Earth — and beyond. They provide a unified platform of payment products and services for businesses, merchants, and developers that simplify accepting, routing, and securing transactions. CloudWalk emphasizes AI and modern engineering across its stack to improve routing, risk/fraud prevention, and merchant experience. The company positions itself for scale and future expansion, targeting partners who need reliable, developer-friendly payments infrastructure.
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