Customer Support Engineer

AltScore(1 year ago)

RemoteFull TimeJunior$12,000 - $18,000Customer Success

About this role

The Customer Support Engineer will partner with customers and internal teams to ensure successful use and integration of the company platform. Reporting to the Customer Success Manager, the role focuses on resolving technical issues, improving processes, and maintaining high service standards in a fast-paced, fully remote environment. The position supports continuous product improvement through customer insights and cross-team collaboration.

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Required Skills

Troubleshooting
Ticketing Systems
APIs
Python
HTML
CSS
JavaScript
SQL
NoSQL
Cloud Platforms

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About AltScore

altscore.ai

AltScore is a B2B lending infrastructure provider that lets companies launch end-to-end digital credit products via a single platform. Its Rails-of-Lending APIs cover the full credit lifecycle — onboarding, underwriting, loan activation, repayments, collections and product renovations — so partners can embed credit into their customer journeys. The platform is designed to accelerate time-to-market and increase sales by giving customers access to credit while outsourcing the operational and risk stack. AltScore recently raised $8.5M in Series A to scale its product and go-to-market.