Customer Support Intern

Matic Robots(2 months ago)

Mountain View, CAOnsiteInternshipIntern$59,351 - $83,147 (estimated)Customer Experience

About this role

The Customer Support Intern at Matic is responsible for delivering exceptional customer experiences by serving as the first point of contact for inquiries related to the Matic floor cleaning robot. The role includes diagnosing issues, collaborating with cross-functional teams for solutions, and ensuring thorough resolutions while advocating for customer needs to inform product improvements. Interns will gain hands-on experience in technical troubleshooting and customer service while actively contributing to the development of support processes in a rapidly innovating AI environment.

View Original Listing

Required Skills

Customer Support
Problem-Solving
Technical Troubleshooting
Communication Skills
Customer Empathy
Attention to Detail
Analytical Mindset
Creative Problem Solving
Ownership
Proactive Approach

+5 more

Qualifications

Bachelor’s degree required

About Matic Robots

maticrobots.com

Matic Robots specializes in advanced robotic cleaning solutions, offering what they claim to be the world's most efficient floor cleaner designed to assist with household cleaning tasks. With a focus on innovation, Matic aims to enhance the cleaning experience by merging technology with ease of use, making it a dependable helper in modern homes. Their products are marketed as not only efficient but also user-friendly, ensuring that cleanliness is more accessible than ever.