Managed Solution
The Customer Support Representative, Level 2 provides superior customer service and basic troubleshooting within a 24/7 helpdesk environment for managed services clients. This role involves answering incoming inquiries, prioritizing issues, and managing tickets to ensure timely resolution. The position requires strong technical knowledge and excellent communication skills to support mission-critical environments.
Headquarters
San Diego, California, United States
Managed IT services for enterprise and midmarket organizations nationwide. Managed Solution delivers proactive, outcome‑based IT as a top 1% Microsoft Partner.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Managed Solution.
Right around the average for this role