Customer Support Shift Lead - APAC

Halter(1 month ago)

Auckland, New ZealandOnsiteFull TimeSenior$115,221 - $155,757 (estimated)Customer Support

About this role

Customer Support Shift Leads at Halter are hands-on leaders responsible for running the support floor and ensuring farmers receive fast, thoughtful, high-quality assistance. They remain deeply involved in frontline work while also coaching specialists, monitoring quality, and managing day-to-day shift operations. The role contributes to Halter’s global, around-the-clock support strategy and requires close collaboration with the Customer Support Manager and other teams. This position is based in Auckland in an office-first environment with occasional on-farm work.

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Required Skills

Customer Support
Ticket Management
Complex Problem Solving
Farmer Engagement
Team Leadership
Real Time Decision Making
Coaching Skills
Mentoring Skills
Quality Reviews
Data Analysis

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About Halter

halterhq.com

Halter is a livestock technology company that provides virtual fencing and pasture management via solar-powered GPS collars paired with an easy-to-use mobile app. Their system lets farmers create virtual boundaries, shift cows remotely, monitor animal health and detect heats, and optimise grazing to increase pasture utilisation and reduce farm workload. Trusted by 1,000+ farmers across markets (NZ, AU, US), Halter focuses on practical hardware and software solutions that improve farm efficiency and animal welfare.