Platform Support Specialist

ZeroFox

5 months ago

3.2 on Glassdoor

Bengaluru, India

Onsite

Full Time

Medior

0 applicants

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About this role

A Customer Support Specialist at ZeroFox delivers high-quality customer service for the ZeroFox SaaS platform, supporting day-to-day operations for a global customer base. The role centers on managing the customer helpdesk, crafting messaging and automating tasks while maintaining cross-functional relationships to improve platform operations and customer retention.

Skills

Qualifications

Bachelor's Degree (Business Administration, Project/Product Management, Data or Information Technology/Systems)

About ZeroFox

zerofox.com

ZeroFox is a pioneer in external cybersecurity, dedicated to identifying, disrupting, and responding to security threats that exist beyond traditional organizational perimeters. With a suite of solutions designed for enterprises, ZeroFox helps mitigate risks related to digital threats, including social media and domain-related dangers. Their innovative platform provides organizations with the necessary tools and intelligence to protect their brand and assets against a diverse array of external threats. Companies leverage ZeroFox's expertise for comprehensive digital risk protection and enhanced security posture in today's increasingly complex threat landscape.