Customer Solutions Analyst - Spanish

The Customer Solutions Analyst - Spanish at SiteMinder provides frontline technical support to a diverse global customer base, leveraging strong analytical and customer service skills to resolve inquiries across multiple communication channels including phone, email, and chat. This role involves identifying customers' specific needs, managing case resolutions in line with service level agreements (SLAs), and participating in product enhancement initiatives. The analyst must be fluent in both English and Spanish and is expected to thrive in a fast-paced, high-volume environment while contributing to process improvements and product development through customer feedback.