Customer Solutions Analyst - Spanish
SiteMinder(2 months ago)
About this role
The Customer Solutions Analyst - Spanish at SiteMinder provides frontline technical support to a diverse global customer base, leveraging strong analytical and customer service skills to resolve inquiries across multiple communication channels including phone, email, and chat. This role involves identifying customers' specific needs, managing case resolutions in line with service level agreements (SLAs), and participating in product enhancement initiatives. The analyst must be fluent in both English and Spanish and is expected to thrive in a fast-paced, high-volume environment while contributing to process improvements and product development through customer feedback.
Required Skills
- Customer Service
- Technical Support
- Problem Solving
- Troubleshooting
- Customer Relations
- Analytical Skills
- Communication Skills
- Time Management
- Organization Skills
- Stakeholder Management
+11 more
About SiteMinder
www.siteminder.comSiteMinder is a leading hotel commerce platform that empowers hotels to increase their revenue through innovative guest acquisition and revenue management solutions. The company offers a comprehensive suite of products, including a channel manager, booking engine, and PMS integrations, designed to streamline operations for independent hotels and multi-property groups. With a focus on enhancing visibility and demand, SiteMinder's services enable hotels to connect seamlessly with various distribution channels and optimize their booking process.
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