Customer Support Specialist I
SpryPoint(7 months ago)
About this role
The Customer Support Specialist I at SpryPoint serves as the primary contact for clients using SpryPoint’s cloud-based utility applications. The role focuses on ensuring a smooth support experience by handling incoming inquiries, documenting interactions, and coordinating with internal teams. This position sits within a high-growth, remote-first software company modernizing utility operations across the Americas. It offers opportunity for technical and professional growth in a mission-driven environment.
Required Skills
- Customer Support
- Technical Troubleshooting
- Ticket Documentation
- Issue Escalation
- Cross-Functional Collaboration
- System Monitoring
- Product Knowledge
- SQL
- Relational Databases
- API Knowledge
+14 more
Qualifications
- Bachelor’s Degree in Computer Science
- Bachelor’s Degree in Information Technology
About SpryPoint
sprypoint.comSpryPoint is a digital product studio and consultancy that helps organizations design, build, and maintain websites and web applications. They combine product strategy, UX/UI design, and engineering—often working with WordPress and modern front‑end stacks—to deliver performant, accessible experiences. SpryPoint typically partners with startups and small-to-medium businesses to move ideas from concept to launch and provide ongoing support and optimization.
View more jobs at SpryPoint →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at SpryPoint
Similar Jobs
Sr. Customer Service Representative
The City of Fort Worth(1 month ago)
Helpdesk Support Agent
LevelUp(1 month ago)
People Help Desk Analyst (Bangkok - based, 10 months Contract)
Agoda(2 months ago)
IT Helpdesk Specialist
EOS (1 month ago)
Help Desk Technician
Agile Defense(2 months ago)
Front Line Support Engineer (Mixed shift)
Viseven(2 years ago)