People Help Desk Analyst (Bangkok - based, 10 months Contract)

Agoda(1 month ago)

HybridFull TimeJunior$63,494 - $84,492 (estimated)People / HR

About this role

This role is part of Agoda's People Help Desk team providing Level 1 support for employee enquiries and service requests across HR domains. The position offers hands-on exposure to various People team functions and contributes to improving the service desk. The role involves working with multiple channels and collaborating with subject matter experts to enhance processes and knowledge resources.

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Required Skills

Customer Communication
Help Desk
Ticket Management
Incident Management
Escalation
Problem Solving
English Proficiency
Process Improvement
Knowledge Base
Zendesk

+3 more

Qualifications

Bachelor's Degree in Human Resources, Business Administration, or Related Field

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.