Customer Support Specialist - Remote
HubSpot(2 years ago)
About this role
A Customer Support Specialist at HubSpot serves as a human, consultative point of contact for customers using HubSpot’s platform, focused on enabling customer growth and satisfaction. The position is part of a growth-oriented team that provides structured onboarding and ongoing learning to build technical knowledge and independence. HubSpot emphasizes transparency, connection, and career development across remote and office environments.
Required Skills
- Chat Support
- Email Support
- Phone Support
- Troubleshooting
- Technical Aptitude
- SaaS
- APIs
- HTML
- CSS
- Ticket Ownership
+12 more
About HubSpot
hubspot.comHubSpot is a customer platform that provides marketing, sales, customer service, CMS, and CRM software to help businesses attract, engage, and retain customers. Its products include tools for lead generation, email and content marketing, marketing automation, sales pipeline management, customer support, and analytics, with a free CRM at the core. The platform is designed as an all‑in‑one, modular suite (Marketing, Sales, Service, CMS) with integrations and an app marketplace so teams can scale from startups to enterprises. HubSpot is known for its user-friendly interface and focus on inbound methodology and growth.
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