Customer Support Specialist

PPRO(1 month ago)

HybridFull TimeMedior$72,696 - $97,410 (estimated)Customer Support

About this role

The Customer Support Analyst II at PPRO provides technical and functional support to clients using PPRO’s payment services, ensuring a smooth and positive customer experience. The role is embedded in the global Payment Services Support team and focuses on supporting PSPs and their merchants throughout the client lifecycle. Based in Mexico City, the position contributes to operational excellence and client satisfaction within a fast-paced fintech environment. It is well-suited to a proactive, detail-oriented professional experienced in handling complex customer inquiries.

View Original Listing

Required Skills

Customer Support
Technical Support
Functional Support
Merchant Onboarding
Payment Processing
Issue Troubleshooting
Ticket Management
Client Communication
Billing Support
Reconciliation Support

+14 more

Qualifications

Bachelor's Degree in Information Technology
Bachelor's Degree in Business Administration

About PPRO

ppro.com

New Relic is a cloud-based observability platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), infrastructure and container monitoring, logs, metrics, distributed tracing, real user and synthetic monitoring, dashboards, alerts, and AI-assisted analysis. Delivered as SaaS with language- and platform-specific agents, APIs, and integrations for cloud providers and CI/CD tooling, it provides end-to-end visibility across modern, distributed stacks. Teams use New Relic to correlate telemetry, speed root-cause detection, and improve reliability and customer experience.

View more jobs at PPRO →